ORDERS AND SHIPPING

Where do you ship?

We currently ship nationwide within the Philippines. International shipping may be available upon request.

Please contact us before placing your order to confirm availability and rates.

Which couriers do you use?

We work with trusted courier partners such as J&T Express, Grab Express, and Lalamove, depending on location and order requirements.

Do you offer international shipping?

Our primary focus is serving customers within the Philippines. 

If you would like to order from outside the country, please contact us first before placing your order to confirm availability and rates.

How long does processing take?

Orders are processed within 2–4 business days before shipment.

During launches or peak periods, processing times may extend slightly.

You will receive a confirmation once your order has been dispatched.

How long does shipping take within the Philippines?

Delivery timelines may vary depending on location and courier operations.

Estimated delivery times:

  • Metro Manila: 2–4 business days
  • Provincial areas: 4–8 business days

In select cases, same-day or next-day delivery may be available within Metro Manila, depending on stock availability and schedule. Please contact us before placing your order to confirm eligibility.

How can I track my order?

Once your order ships, you will receive a tracking number via email or SMS. You may use this tracking number directly on the courier’s website to monitor delivery status.

Can I modify or cancel my order after placing it?

Orders may only be modified if production has not yet begun. Because most of our pieces are prepared upon order, changes are not guaranteed once processing starts. Cancellations are not accepted once an order has been confirmed.

For GCash or bank transfer payments, orders will only be processed after payment has been received.

Unpaid orders will not enter production. Unpaid orders may be automatically cancelled after 48 hours.

If you need assistance, please contact us as soon as possible after placing your order.

Are all items in stock?

 Availability status is indicated on each product page. Some items may be made-to-order or produced in limited quantities.

When is my item produced?

Most of our pieces are prepared upon order to maintain quality and reduce unnecessary waste. Standard production time is 2–4 business days before shipment, depending on current order volume.

In some cases, ready stock may allow same-day or next-day shipment. This is not a full guarantee and this depends on availability. 

For bulk or custom orders, production timelines vary based on quantity and design requirements. Estimated timelines will be confirmed before order approval.

PAYMENTS AND PLATFORMS

What payment methods do you accept?

We accept secure payments through:

  • Credit and debit cards
  • GCash
  • Bank transfer
  • Selected local payment gateways

Available options will appear at checkout.

Do you offer Cash on Delivery (COD)?

Cash on Delivery (COD) is available through Shopee, Lazada, and TikTok Shop only. COD is not currently available for orders placed directly on our website.

Is it safe to order through your website?

Yes. Our website uses secure payment gateways and encrypted checkout systems. Your personal and payment information is processed through trusted providers and is not stored on our servers.

Are you available on other platforms?

Yes. Selected items are available on Shopee, Lazada, and TikTok Shop. While selected items are available on marketplaces, our full collection and exclusive releases are available on our official website.

PRODUCT AND SIZING

How do I choose the right size?

We recommend measuring a shirt you currently own and comparing it with our size chart before placing your order. If you are unsure, contact us for assistance.

Are your shirts oversized or regular fit?

We offer both oversized and regular fit styles, depending on the collection. The fit type is clearly indicated on each product page.

What material are your shirts made of?

Fabric composition varies by collection. Majority of our shirts use premium cotton or cotton-blend materials selected for comfort and structure. Specific fabric details are listed on each product page.

Will designs fade after washing?

Our prints are produced using durable methods designed for regular wear. When washed according to care instructions, fading should be minimal over time.

How should I care for my garment?

Following care instructions helps maintain fabric and print longevity. Care instructions are listed on each product page. To preserve quality:

  • Machine wash cold with like colors
  • Tumble dry low or hang dry for best results
  • Iron at low–medium temperature
  • Iron inside out if printed
  • Do not iron directly on the prints
  • Do not bleach
  • Do not dry clean
  • Avoid fabric softener
  • Use mild detergent

RETURNS AND EXHANGES

Do you accept returns?

We accept returns for damaged, defective, or incorrect items only. Returns must be requested within 7 days of receiving your order. Items must be unused and in original condition.

Can I exchange sizes?

We do not offer size exchanges. Please review the size guide carefully before placing your order.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, contact us within 7 days. Please provide clear photos and your order number so we can resolve the issue promptly.

BRAND AND MISCELLANEOUS

Do you accept bulk or custom orders?

Yes! We accept selected bulk and custom orders for churches, ministries, conferences, corporate teams, and events.

For personal or small-batch custom requests, you may place your order through RG Prints (@rgprints.ph), our dedicated custom printing service. Please contact us with your quantity, design details, and timeline for a quotation.

Do you join bazaars or pop-ups?

Yes! We occasionally participate in Christian conferences, church events, and curated pop-ups. Event announcements are shared on our official Instagram and Facebook pages.

Can I bring my own shirt for on-site customization during your pop-ups?

Yes! You may bring your own plain shirt for on-site customization during our pop-up events.

A service fee will apply.

To ensure proper print quality, the garment must:

  • Be plain (no existing prints or heavy textures in the print area)
  • Be primarily cotton or cotton-blend fabric suitable for DTF printing
  • Be clean and in good condition

Customization is available only during our scheduled pop-up events and designs must be selected from our available options for that event.

If you are unsure whether your garment is suitable, contact us or feel free to ask our team onsite before proceeding.

How can I stay updated on new releases?

Follow our official Instagram and Facebook pages for announcements and new releases.

How do I request assistance?

You may contact us through:

  • Our website contact form
  • Official Instagram or Facebook page

We respond within 1–2 business days.

What makes Rhythms of Grace different?

Every design begins with Scripture and is created with context and intention. We do not produce trend-based Christian graphics. Our pieces are message-driven, rooted in the Word, and designed for daily life. The goal is not visibility, but alignment with Christ.